sano101 Terms and Conditions
This page presents in detail all conditions for using the sano101 platform, account policies, bonus rules, and important information regarding responsible gaming.
Introduction and Acceptance
Table of Contents
Applicability of Terms
By accessing the sano101 platform, creating an account, or using any service, you will be considered to have fully read, understood, and accepted these terms and conditions. These terms will be regarded as a legally binding agreement.
These terms and conditions apply alongside our Privacy Policy and Responsible Gaming Policy. If you do not agree with any part of these terms, please refrain from using our platform.
Definition of Services
"sano101", "we", "our", or "platform" refers to the sano101.lat website, its associated mobile version, and all gaming and betting services provided through it. "User", "you", or "player" refers to any person who has registered or is using the services.
Account Registration
Registration Eligibility
To create an account at sano101, the following conditions must be met:
- You must be at least 21 years of age.
- You must provide a valid email address.
- All information you provide must be true and accurate.
- The same person may not create multiple accounts.
- You must register under your own identity — not on behalf of someone else.
Account Security
It is your responsibility to keep your account login details (username and password) confidential. Do not share this information with any third party.
You are responsible for all activity carried out from your account. If you believe your account is being used without authorization, contact our customer support immediately.
Accuracy of Information
All information provided at the time of registration must be true, accurate, and complete. If false or misleading information is provided, we reserve the right to suspend or close the account at any time without notice, and the associated balance may be forfeited.
When identity verification is required, we may request a copy of a National Identity Card (NID), passport, or other government-issued document. Withdrawals may be placed on hold until this verification process is completed.
Age Verification and Identity Confirmation
Minimum Age Requirement
sano101 is an adults-only platform. This service is available only to those aged 21 or above. If any user creates an account in violation of the age limit, that account will be closed immediately and all deposited funds will not be refunded.
We reserve the right to verify the age of all users. A National Identity Card or passport may need to be submitted as proof of age.
KYC (Know Your Customer) Process
Where required, we follow a Know Your Customer (KYC) process. The following documents may be requested under this process:
- Scanned copy of National Identity Card (NID) or passport.
- Utility bill or bank statement as proof of current address.
- Proof of ownership of the payment method (confirmation of bKash, Nagad, or Rocket account).
We reserve the right to limit certain services until KYC verification is completed.
Deposit and Withdrawal Policy
Deposit Terms
The following payment methods can be used to deposit funds at sano101:
- bKash
- Nagad
- Rocket
- Upay
- Bank Transfer
The minimum deposit amount is ৳500. Deposits must be sent only from a payment account registered in your own name. Deposits made from third-party accounts will not be accepted and will be returned.
Withdrawal Terms
The minimum withdrawal amount is ৳500. Withdrawal requests generally take 15 minutes to 2 hours to process.
Withdrawals must be made to the same payment method used for the deposit. Additional verification may be required for withdrawals to a new payment method.
Wagering requirements must be met for withdrawals related to bonuses (see Section 5).
Suspicious Transactions
If any transaction appears suspicious, shows signs of fraudulent activity, or there is a possibility of money laundering, we reserve the right to suspend that transaction, investigate the account, and notify the relevant authorities.
Bonus and Promotion Rules
Welcome Bonus
New members receive a 200% bonus on their first deposit, up to a maximum of ৳5,000. To receive this bonus, a minimum deposit of ৳500 must be made for the first time after registration.
Example:
- Deposit ৳1,000 → ৳2,000 bonus → Total balance ৳3,000
- Deposit ৳6,000 → ৳5,000 bonus → Total balance ৳11,000 (due to bonus cap)
Wagering Requirements
To make a withdrawal after receiving the welcome bonus, you must wager 15 times the bonus amount (wagering requirement: 15x).
For example: if you receive a ৳2,000 bonus, you must place a total of ৳30,000 in bets before withdrawing. If a withdrawal is requested before the wagering requirement is met, the bonus may be forfeited.
Each promotion may have its own terms. You are advised to read the details of each offer.
General Bonus Rules
- Each user is eligible to receive each promotion only once.
- Bonuses cannot be transferred from one account to another.
- If bonuses are claimed using multiple accounts, all accounts will be closed.
- Bonuses have a limited validity period — they will be forfeited if not used within the specified time.
- sano101 reserves the right to modify or cancel any promotion.
Gaming Rules
Fair Play Policy
sano101 is committed to providing a fair and transparent gaming environment. Our games are verified by third parties and use neutral Random Number Generator (RNG) technology. The outcome of every game is completely random and not predetermined.
Technical Errors
Any funds won erroneously due to a technical error or game malfunction will not be considered valid. In such cases, sano101 reserves the right to deduct that amount from the balance. If the internet connection is lost or a server issue occurs, the result of that bet will be determined at a later time.
Maximum Bet Limits
Maximum and minimum bet limits are set for each game and market, and these are displayed in the game interface. The maximum bet amount may be limited when using bonus balance. Violating these limits may result in the bonus and associated winnings being forfeited.
Prohibited Activities
Strictly Prohibited Activities
Any of the following activities are strictly prohibited, and if carried out, the account will be closed and the balance forfeited:
- Creating multiple accounts or managing an account on behalf of someone else.
- Registering using a false identity or documents.
- Abusing the bonus system or bonus arbitrage.
- Intentionally exploiting game vulnerabilities or software bugs.
- Collusion or manipulating games in coordination with other players.
- Using automated software, bots, or scripts.
- Using the platform for money laundering or any other illegal activity.
- Conducting transactions using third-party payment methods.
Privacy and Data Security
Protection of Personal Information
We treat your personal information with the utmost importance. The information you provide is protected by SSL encryption technology. We do not sell your personal information to third parties.
For detailed information on the collection, storage, and use of data, please read our Privacy Policy.
Cookies and Tracking
We use cookies to improve the quality of your experience on our platform and to personalize it. By using the site, you consent to our cookie policy. You can manage cookies through your browser settings, though this may limit some services.
Responsible Gaming Policy
Our Commitment
sano101 believes in responsible gaming. Gaming is for entertainment — it is not a source of income. We want our users to stay happy and healthy. Never bet with money set aside for essential living expenses (rent, food, education, or healthcare).
Self-Exclusion Feature
If you feel that gaming is having a negative impact on your life, please contact us. We will help you close your account temporarily (30/90/180 days) or permanently. This feature is completely free of charge.
Setting Deposit and Bet Limits
Users can set their own daily, weekly, or monthly deposit limits. Once a limit is set, reducing it takes effect immediately, but increasing it requires following a cooldown period.
Support Resources
For more information and professional support regarding gaming addiction, please read our Responsible Gaming page. If you or someone you know is struggling with a gaming problem, seeking professional help is advised.
Limitation of Liability
Service Guarantee
The sano101 platform is provided on an "as-is" basis. We make no express or implied guarantee of uninterrupted availability, freedom from errors, or fitness for a particular purpose.
The service may be temporarily disrupted due to system maintenance, technical issues, or other reasons. Our liability in such situations is limited.
Third-Party Software
Our platform uses software from third-party game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.). sano101 is not primarily liable for errors or issues with this software, but we will provide every possible assistance in resolving problems.
Account Termination and Changes to Terms
Closing Your Account
You may request to close your account at any time through our customer support. Any pending withdrawals will be completed before the account is closed, however bonuses for which wagering requirements have not been met will be forfeited.
We also reserve the right to close any account at any time in case of a breach of terms.
Changes to Terms
sano101 reserves the right to change these terms and conditions at any time. For important changes, we will notify you by registered email or via a notice on the platform.
Continued use of the platform after any changes will be considered as your acceptance of the new terms and conditions. You are encouraged to review this page regularly.
Contact & Complaint Resolution
Complaint Submission Process
If you have any complaint regarding these terms and conditions or any of our services, please contact our customer support first. We will make every effort to resolve your issue with the utmost sincerity.
- Live Chat: Support available in Bengali 24/7.
- Email: [email protected]
When submitting a complaint, please provide your account ID, a description of the issue, and the relevant transaction ID (if applicable).
Applicable Law
These terms and conditions and your relationship with sano101 will be governed by applicable international law. Any disputes will first be attempted to be resolved through negotiation. If negotiation fails, a mandatory arbitration process will be followed.
Ready to play at sano101?
Register today in accordance with these terms and conditions and enjoy a 200% welcome bonus.
For ages 21 and above only. Play responsibly.