sano101 Privacy Policy
Your personal information is of the highest importance to us. We protect your privacy through SSL encryption and strict data protection practices.
Introduction and Scope
sano101 ("we", "us", or "the platform") operates a secure and reliable online casino and betting platform for players in Bangladesh. This privacy policy explains what information we collect about you when you use our website sano101.lat, how we use that information, who we share it with, and how we keep it secure.
This policy applies to all activities on our platform, including visiting the website, registering an account, completing financial transactions, and playing games. By using sano101's services, you agree to the terms of this privacy policy.
This policy is written in Bengali and may be updated from time to time. The latest active version will always be available on this page. If any significant changes are made, we will notify you at your registered email address.
What Information We Collect
2.1 Personal Identity Information
During account registration and identity verification, we collect the following information:
- Full name and date of birth
- Email address
- National ID card or passport details (for KYC verification)
- Residential address
- Username and password (encrypted)
2.2 Financial Transaction Information
During deposit and withdrawal processes, we collect the following financial information:
- Payment method details (partial account information for bKash, Nagad, Rocket, Upay, or bank account)
- Transaction history, dates, and amounts
- Wallet balance and bonus balance records
We do not store any full card numbers, PINs, or full mobile banking passwords.
2.3 Usage and Activity Information
When you use our platform, the following information is collected automatically:
- IP address and device information
- Browser type and operating system
- Session duration and login history
- Game activity and betting history
- Cookie and session data
Purpose of Using Information
3.1 Service Operation and Improvement
We use your information for the following purposes:
- Account creation, management, and verification
- Processing deposits and withdrawals
- Managing bonuses and promotional offers
- Monitoring and improving platform performance
- Providing customer support and resolving complaints
3.2 Security and Fraud Prevention
To ensure the security of our platform and your account, we carry out:
- Detection of suspicious transactions and activity
- Prevention of identity fraud and money laundering
- Identifying multiple accounts or unauthorized access
- User age verification (for users aged 21 and above only)
3.3 Communication and Notifications
With your consent, we may contact you for the following purposes:
- Important account notifications and updates
- Security alerts and password change notifications
- Promotional offers and bonus information (optional)
- Notifying you of changes to the privacy policy or terms and conditions
To unsubscribe from promotional emails, click the "Unsubscribe" link at the bottom of any email or contact our support team via live chat.
Sharing Information and Third Parties
4.1 When Information Is Shared with Third Parties
We do not sell your personal information or transfer it to any third party for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment processors: Information required to complete transactions via bKash, Nagad, Rocket, Upay, or bank
- Technology partners: Platform operation and hosting service providers who work under strict confidentiality agreements
- Game software providers: Minimum information required to process gameplay
- Legal obligations: To comply with lawful directions from competent authorities in Bangladesh
4.2 What We Never Do
- Sell your personal information to marketing agencies
- Share information with third parties for profiling or targeted advertising without your consent
- Collect unnecessary information or retain irrelevant information for extended periods
Data Protection Measures
5.1 Technical Security
sano101 uses industry-standard technical measures to protect your information:
- SSL/TLS encryption: All data transferred between your browser and our servers is encrypted
- Data encryption: Stored sensitive information (passwords, payment data) is kept in an encrypted state
- Firewall and access controls: Multi-layered security to prevent unauthorized access
- Regular security testing: Routine audits to identify and address vulnerabilities
- Two-factor authentication (2FA): Available for added account security
5.2 Organizational Security
Alongside technical measures, we take the following organizational steps:
- Staff privacy training and awareness programs
- Strict role-based access controls for data
- Strict data processing agreements with third-party partners
- Rapid response plans in the event of a data breach
No method of transmitting information over the internet is completely secure. However, we are committed to maintaining the highest industry standards for protecting your information.
Cookie Policy
6.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. sano101 uses the following types of cookies:
- Essential cookies: To maintain login sessions and ensure security — these cannot be disabled
- Functional cookies: To remember your preferences (language, display settings)
- Analytics cookies: To understand platform usage patterns — data collected is anonymous
6.2 Cookie Controls
You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly. Login sessions and security-related functionality may be affected in particular.
Your Rights and Controls
7.1 Your Data Rights
As a user of sano101, you have the following rights:
- Right of access: The right to know what information we hold about you
- Right to rectification: The right to correct inaccurate or incomplete information
- Right to erasure: The right to request deletion of your information in certain circumstances
- Right to object to processing: The right to object to information being processed for specific purposes
- Right to data portability: The right to receive your information in a structured format
- Right to withdraw consent: The right to opt out of marketing communications at any time
7.2 How to Exercise Your Rights
To exercise any of your rights, contact us via our 24/7 live chat support or by email. We will process your request within 30 working days.
In some cases, legal obligations (such as retaining financial records) may mean it is not possible to delete certain information. In such cases, we will inform you in detail.
Data Retention Period
8.1 Retention Policy
We retain your information only for as long as necessary:
- Account information: For the duration the account is active and thereafter as required by law following closure
- Transaction records: For the period prescribed by financial regulations
- KYC documents: For the period prescribed by regulatory requirements
- Session logs and activity data: For a limited period for security review purposes
After the specified period has elapsed, or upon receiving a request (where applicable), we securely delete or anonymize the information.
Protection of Minors
9.1 Age Verification
sano101 is for users aged 21 and above only. We do not knowingly collect any personal information from minors. Age verification is mandatory at registration. If a user is found to be under 21, the account will be closed immediately and any information collected will be securely deleted.
If you are aware that a minor is using our platform, please notify us immediately via live chat.
Policy Changes
10.1 Update Notifications
We may update this privacy policy from time to time. If any significant changes are made, we will:
- Update the "Last Updated" date at the top of this page
- Send a notification to your registered email address
- Request your consent to the updated policy at login if necessary
Continued use of the platform after changes have been made will be considered as your agreement to the updated policy.
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy or your personal information, please contact our team.
Our data protection team will respond to your request within 30 business days.